FAQ

What is the delivery time for my order?

When you place an order with selo-sinclair, delivery times may be slightly different from what you’re used to. Because our products are shipped directly from our suppliers, we’re able to significantly reduce storage and transportation costs. This allows us to offer our products at very competitive prices.

The average delivery time is 5 to 10 business days (Monday–Friday, excluding holidays).

What should I do if I haven’t received my order yet?

Due to high demand for our products, your order may occasionally arrive later than expected. We appreciate your patience and understanding.

If the delivery timeframe has passed and you still haven’t received your order, please contact us at info@selo-sinclair.com. We’ll be happy to investigate the status of your package.

I want to exchange or return my order. How does that work?

To initiate a return, please contact our customer support at info@selo-sinclair.com.

In your email, include:

  • Your name
  • Your order number (e.g., #0000) from your confirmation email
  • The reason for your return

We will provide you with the return address and confirm your return request. After that, you can send the product back using a carrier of your choice.

What are the return costs?

Return shipping costs are the customer’s responsibility. The exact cost depends on the carrier you choose. Please check the website of your selected shipping provider for current rates.

What are the conditions for returning my product(s)?

You have a 30-day return period, starting from the day you receive your item.

Returns are accepted only if:

  • The return period has not expired
  • The product is in its original packaging with all tags attached
  • The product has not been used or worn

Which payment methods do you accept?

We accept payments via credit cards (Visa, Mastercard, American Express, and other providers).

If you’re unsure whether your payment method is supported, simply proceed to the checkout page to view all available options.

All transactions are processed through secure and reliable payment systems and are 100% safe.

What if I didn’t receive an order confirmation email?

If you did not receive a confirmation email, please contact us at info@selo-sinclair.com with your full name and email address. We’ll assist you as quickly as possible.

Can I cancel my order?

If you would like to cancel your order for any reason, please contact us as soon as possible at info@selo-sinclair.com.

Include the following information:

  • Your name
  • Your order number (e.g., #0000) from your confirmation email
  • The reason for cancellation

We’ll do our best to process your request promptly.